Information Technology Associate
Information Technology
Job Overview
About the job
This job posting is part of a proactive sourcing strategy designed to build a talent pool in anticipation of future opportunities. Once a contract is signed, the recruitment process will begin promptly, focusing on the potential candidates identified during the sourcing phase.
Company Description
Intervoice is a leading Project Management and Consulting firm in San Juan with over a decade of experience delivering innovative solutions to complex business challenges. The company is committed to empowering clients with cutting-edge project management methodologies and the expertise of seasoned professionals, ensuring a successful 360-degree client experience.
Project Summary
Intervoice is contracting an IT Associate to support our Service Delivery Team on a project basis. The consultant will work with various public(federal/state) and private sector clients on projects related to general business, IT, and construction. The role requires assisting with analyzing IT infrastructures, gathering requirements, and helping implement technology solutions under the guidance of senior consultants.
Role Description
This is a contract hybrid role for an Information Technology (IT) Associate at Intervoice. The role involves providing IT consulting, technical support, and analytical skills to clients. The IT Associate will work on a variety of projects, both in the office in San Juan and remotely.
Role Responsibilities
- Monitor and respond to complex technical, hardware, software, and network problems with a variety of hardware and software testing tools and techniques depending on the necessity.
- Provide the day-to-day technical support services necessary for a system's operation, maintenance, modification, and enhancements.
- Provide support in computer operations, moving andinstalling equipment, computer cabling, data entry and verification, mediaduplication, document control, and software installation.
- Conduct and document user acceptance testing (UAT) for new development activities.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
- May upgrade or replace hardware and software systems.
- Support and maintain user account information, including access rights and systems groups.
- Provide maintenance, upgrade, and repair of personal computing hardware and software connected to local and wide area networks.
- Provide technical writing assistance supporting documentation development such as User Guides, Concepts of Operations, Procedures, and other project-related documentation.
- Write technical articles, reports, brochures, and/or manuals for documentation.
Role Requirements
- Associate degree in Information Systems or related field andtwo (2) years of experience. In lieu of an associate degree, four (4) years ofexperience in document management and technical editing for a federalprogram/project.
- Experience working in Community Development Block Grant –Disaster Recovery (CDBG-DR) and Community Development Block Grant Mitigation (CDBG-MIT) Programs will be a plus.
- Proven experience and technical knowledge in managing IT projects.
- Bilingual in Spanish and English preferred.
- Proficiency with Microsoft Office 365 and Share Pointessential.
- IT Consulting and Consulting skills.
- Analytical Skills and Information Technology expertise.
- Experience in Technical Support.
- Strong problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team.
Desired Technical Skills
- Familiarity with Python, Java, JavaScript, SQL, C#, andother relevant technologies.
- Experience with cloud platforms and networking preferred.
- Technical knowledge, abilities, and strong writing skillsrequired to format publications to include writing, illustration,interpretations, and depth of coverage.
- In-depth information technology experience with wordprocessing, presentation, spreadsheet, and database software.
- Working knowledge of software programs, Web applications,and hosted applications, including the Windows operating system, MicrosoftOffice software, eLearning, desktop publishing, HTML and CSS, graphics, andscreen capture programs.
Terms & Conditions
Duration: 12-month contract with potential for renewal basedon project needs and performance.
Compensation: Fixed monthly fee, payable upon invoicesubmission.
Independent contractor status: Must manage own tax andinsurance obligations.
Intervoice is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.