About Us

Since 2009, Eduardo has implemented numerous IT projects for the government of Puerto Rico, successfully balancing both public and private interests to bring these projects to fruition.

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Currently, Eduardo serves as Intervoice’s Chief Executive Officer with a focus in Business Development and Corporate Strategy.

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Eduardo joined Intervoice in June 2015 after working for 2 years for UBS Private Bank in New York serving High Net Worth and Ultra High Net Worth individuals within Latin America and the Caribbean. Previously, as Assistant Secretary of State for the Department of State of Puerto Rico, Eduardo was one of the pioneers within the public service space to recognize and effectively implement IT infrastructure projects designed to improve the lives of the 500,000 professionals he served as head of the Department of State’s Examination Board Office.

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Eduardo graduated from Fordham Law School and is barred in the state of New York. He holds a Bachelor’s Degree from Columbia University.

Carlos offers more than two decades of accomplished experience in Client Relationship Management, Puerto Rico government affairs, and professional services staffing acquisition. Carlos is highly experienced in all facets of client relations with a solid understanding of the development and negotiation of mutual agreements between business partners. He has demonstrated proficiency in various Puerto Rico government operations and business policies, such as conflict resolution, contracting procedures, invoicing/billing procedures, and the development of complex client proposals.

Carlos joined Intervoice as President in January 2008, initially offering telecommunications engineering support to governmental and commercial clients. He has managed multiple consulting projects for Intervoice, most recently the federally-funded Health Information Technology Program for Puerto Rico (PRHIT) and the Puerto Rico Medicaid Management Information System (PRMMIS) Design Development and Implementation (DDI), both for the island’s Department of Health.

Previously, Carlos served as General Manager for NEC Network Solutions in Puerto Rico and the east Caribbean. His work was instrumental to the growth of the company’s Puerto Rico branch, as he managed all areas of NEC's sales and operations. With his guidance, NEC was able to configure, sell and install the largest Private Networks and Call Centers in Puerto Rico and the Caribbean, including those at PREPA, PRASA, Banco Popular, and the Government of the British Virgin Islands.

Carlos served in the United States Air Force and the Puerto Rico Air National Guard for over 20 years. Carlos earned a Bachelor’s Degree in Aerospace Sciences from the Community College of the Air Force.

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Laura has worked for Intervoice since 2016 and is currently the company’s Proposal and Quality Assurance Manager, where she is responsible for preparing sales materials and ensuring that all of the documentation developed by Intervoice meets the exacting standards she has established for the company.

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Laura is a published writer, who spent a decade working in one of Puerto Rico’s leading advertising agencies, working her way up from copywriter and graphic designer to Creative Director. Laura has experience in finance, having served as director in a boutique Asset Management firm and consulted for various non-profits in New York as a Development Coordinator.

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Laura holds a Bachelor’s Degree in History from Columbia University and a Master’s Degree in Performance Studies from New York University. She trained in New York as an opera singer at the Juilliard School of Music and the Lee Strasberg Theater Institute.

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Joany is a dedicated and detail-oriented accounting and finance professional with over 20 years of experience in Financial Management and Business Administration. Joany has 16 years of experience in companies within the healthcare industry, specializing in financial reporting and budget analysis. She has consistently delivered accurate and comprehensive financial solutions to various companies. Holding a Bachelor’s Degree in accounting from the Universidad de Puerto Rico and a Master’s Degree in finance from Interamerican University of Puerto Rico, Joany is committed to continuous learning and staying abreast of the latest industry trends and regulations.

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Alejandro is a creative, goal-oriented Sales, Marketing & Operations Executive with documented cross-functional success driving sales forward, building revenue, and boosting market share and product awareness in the technology and telecommunications industry. He is successful in the analysis and planning needs for strategically developed business-building programs, with a history of progressively increasing responsibility for effectively managing projects, personnel, operations, and sales performance.

Alejandro worked with Microsoft for more than a decade in positions as diverse as Director of Sales and Marketing, Director of Distribution for Latin America, and Devices Director for Latin America. Alejandro has excellent qualifications in building corporate relationships with industry leaders. Alejandro is fluent in Spanish and English, with speaking proficiency in Italian and Portuguese.

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Ron brings over 30 years of experience managing Information Technology Design Development & Implementation (DDI) projects for federal, state, and private industry clients. He has spent the last 10 years auditing and implementing healthcare computer applications for government organizations throughout the United States and Puerto Rico.

Ron’s experience includes: Vice President of software development for Blue Cross Blue Shield's national claims processing computer centers; Division General Manager for Unisys’ Medicaid and insurance software development product lines; and he was responsible for the DDI of claims adjudication, eligibility, and billing applications at 9 Blue Cross Blue Shield organizations and 15 self-insured commercial corporations throughout the United States.

Ron served as the State Program Manager for six implementations of Medicaid Claims Payment applications (MMIS). He has provided various IT training and process design projects for Centers for Medicare and Medicaid Services (CMS). He has extensive experience with federal funding approval processes, specifically CMS’s enhanced funding programs for software development and operations.

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Victor, a certified Project Management Professional (PMP), has more than 25 years of experience in health/life insurance, public adjusting, telecom, utilities, banking, government, sales & distribution, Information Technology products & services, and consulting, with the responsibility of leading, supervising, and coordinating resources to accomplish an organization’s goals and objectives. He has ample experience in the implementation and leadership of Project Management Offices, as well as Portfolio, Program and Project Management at all levels, including Predictive, Adaptive, and Hybrid Project Management.

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Victor has successfully implemented multiple strategic and complex projects mainly associated with the design, development, and implementation (DDI) of applications, websites, Electronic Bill Presentment and Payment (EBPP), billing systems conversions, automated workflows, continuous process improvement, database conversions, health management systems, mobile applications, health insurance compliance, enterprise content management, document control, and enterprise project management technologies.

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Victor is currently Intervoice’s Strategy and Business Development Manager, responsible for developing processes and strategies to identify and create new sales opportunities and implement growth opportunities within the client base. He is also responsible for building and maintaining business relationships, monitoring emerging markets and trends, and developing and implementing sales strategies.

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Gerardo is a seasoned professional with a rich educational background and diverse work experience. He earned a Bachelor's Degree in Biomedical Sciences from the Interamerican University of Puerto Rico, followed by a Master's Degree in Environmental Public Health from the University of Puerto Rico, Medical Sciences Campus.

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While pursuing his studies, Gerardo gained valuable experience in customer service, steadily advancing to supervisory and managerial roles. This period honed his leadership and communication skills, preparing him for more specialized work. After completing his Master's Degree, Gerardo played a crucial role as a case investigator during the pandemic, contributing to the community's health and safety. Additionally, he focused on environmental health inspections, ensuring public health standards were met.

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Since 2022, Gerardo has worked with Intervoice, currently serving as the Executive Support Manager. In this role, he provides primary support to the president and acts as his liaison with the company's organizational structure, leveraging a wealth of experience and continuing to expand his expertise, driving success and excellence within the organization.

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Nelson is an executive-level professional consultant in the areas of Business Analysis, Project Management, and technology. He holds multiple certifications including PMP.

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Nelson is a former member of the Board of Directors for the Puerto Rico chapter of the Project Management Institute (PMI), as Vice President of Education and Certification. He has extensive experience as a professor in various university systems inside and outside of Puerto Rico for candidates for the Master's Degree in Project Management. Nelson is Pastor of the United Evangelical Church of Puerto Rico in Río Grande.

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Nelson's educational background includes a Bachelor’s Degree in Business Studies in Electronic Commerce and a Master's Degree in Adult Education and Online Learning. In May 2024 he completed a Master's Degree in Divinity at the Evangelical Seminary of Puerto Rico and is also in the dissertation stage for a Doctorate in Project Management.

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Ike has over 40 years of experience in the Medicaid field at both the state and local levels. He is a recognized leader in the industry with extensive knowledge in healthcare and human services. He specializes in establishing, developing, and maintaining Medicaid fiscal agent operations and the associated Medicaid Management Information Systems (MMIS).

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Ike joined Intervoice in January 2019 as Projects Director with responsibility over all Intervoice projects and contracts supporting the Puerto Rico Medicaid Program (PRMP). He began his career as a system engineer for the Oregon MMIS, advancing through progressively more responsible leadership positions supporting MMIS in many states including, Alabama, Colorado, Rhode Island, Vermont, New Hampshire, New York, Washington DC, Florida, and North Carolina.

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Ike came to Intervoice after nine years as the HPE (now Gainwell) Account Executive responsible for the Florida Medicaid account with the Agency for Health Care Administration (AHCA). Throughout his career, he has gained expertise in Medicaid operations; MMIS design, development and implementation (DDI); vendor relationships and contracting; MMIS federal certification; procedure development and implementation; proposal development; and technical architecture.

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Ike earned his Bachelor of Science Degree in Mathematics, graduating Summa Cum Laude from David Lipscomb University in Nashville, Tennessee. He was a certified Project Management Professional (PMP) and is a member of Mensa. Ike is involved in multiple non-profit organizations in his local community of Tallahassee, Florida.

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Nate has over 20 years of practical experience planning and executing projects following the PMBOK® knowledge management areas. Nate has held various roles on technology driven DDI projects in the government healthcare and education industries.

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Nate has relevant experience in creating common PMBOK® standards and integrating and managing the activities of various vendors/trading partners. Nate has extensive experience creating and maintaining Microsoft Project schedules (individual schedules and Integrated Master Schedules); creating, negotiating, and managing vendor contracts including the monitoring of Service Level Agreements; and managing project  Risk, Action Item, Issues, and Decisions (RAID) processes.

Nicole brings over 16 years of experience in state Medicaid Management Information Systems (MMIS), specializing in business process analysis, requirement documentation, and project management. Her expertise spans software development and system analysis, enabling her to effectively navigate the Software Development Life Cycle (SDLC) and facilitate communication between business users and developers.

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Currently serving as the Provider Services Operations Manager on behalf of the Puerto Rico Medicaid Program, Nicole provides strategic leadership to her team in managing provider enrollment and revalidation operations. She promotes collaboration and accountability while identifying opportunities for process improvement and efficiency enhancement.

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Nicole holds a Master's Degree in Public Administration, with a focus on Healthcare Administration from the University of South Dakota. Prior to her current role, Nicole served as a Subject Matter Expert for the Puerto Rico Medicaid Program, providing recommendations for provider enrollment efforts and supporting test case development and execution. She has also held positions as a Software Engineer, Subject Matter Expert, and Product Architect, contributing to projects across New York, Illinois, Alaska, Michigan, Iowa, and South Dakota. Nicole's background and commitment to excellence make her a valuable asset to any organization striving for success in the healthcare Information Technology landscape.

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Greg has over 20 years of experience in Integrated Eligibility programs and projects including Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Low Income Home Energy Assistance Program (LIHEAP), as well as eligibility and financials for Unemployment Insurance. Greg has assisted a dozen states in the transformation of very large, complex health and human services programs through system implementations. These projects have enabled agencies to better serve their constituents, improve beneficiary outcomes, optimize business processes, and meet federal and state requirements and regulations. Greg’s specialties include assessments and process redesign, technology enablement, program management, and overhauling troubled initiatives. Greg has developed custom tools to drive delivery across projects, while sharpening and heightening risk identification and monitoring to significantly improve quality.

Greg joined Intervoice in December 2019 as the Project Management Office (PMO) Project Director for the MEDITI3G Medicaid Eligibility Project. Greg earned his Bachelor of Arts Degree from Asbury College and his Masters in Business Administration from the University of Central Florida.

Cheryl Gentsch has worked in Information Technology since 1986 in both the private and public sector. She worked for ACS on the New Mexico Medicaid Management Information System (MMIS) as Financial Management Lead, Data Warehouse / Decision Support System Senior Analyst, and Electronic Data Interchange Deputy Project Manager. She left ACS and went to Optum as the Lead Subject Matter Expert for Management and Administrative Reporting System and Federal Reporting expert. She moved from Optum to CSG Government Solutions as the Lead Technical and Strategy Analyst for Healthcare and Human Services.

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Cheryl was recruited back to Xerox (previously ACS) as a Senior Solutions Architect and Project Manager for their MMIS Design/Development/Implementation projects in California and New York. She has worked in 12 different state Medicaid programs including Alaska, California, Washington DC, Missouri, Illinois, North Dakota, New Hampshire, New Mexico, New York, Texas, and Wisconsin, and is currently the PMO Functional Implementation Manager for Puerto Rico’s first MMIS. 

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In addition to her IT experience, Cheryl is a certified Project Management Professional and possesses great management, communication, and organizational skills which enable her to deliver quality systems of lasting value.

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Blake has more than 25 years of experience working in Information Technology in both the private and public sectors. He started his career in Systems Development and has continued to maintain a strong commitment to practical implementation of technology. While in the private sector he championed and led MetLife’s Integration Competency Center, was the chief architect and project manager for INFOR’s Human Resource Management Platform (Workbrain), and helped implement Blue Cross Blue Shield of South Carolina’s TRICARE program.  

In the public sector, he worked for Conduent (previously Xerox) as a lead architect for their Integrated Enrollment System and Health Enterprise MMIS Platform.  He has worked on projects in New York, California, Montana, Alaska, and Tennessee in both the MMIS, SLR, and E&E spaces. As part of his platform work, he helps implement Health Enterprises Mobile User Interface, Cloud, and Modular Strategies.  

Most recently, Blake worked as Conduent’s Chief Information Security Officer for the New York MMIS implementation. During this time, he oversaw the development and implementation of New York's MMIS Security Policy, Procedure, and Technical Implementation.

Blake earned his Bachelor of Science Degree from High Point University in Management Information Systems and an Associate of Science Degree from Davidson County Community College in Computer Programming.

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Bill has over 40 years of information technology and large-scale systems planning, procurement and operations experience. He is a recognized authority on Medicaid, Medicare, and Managed Care systems management leadership and is a specialist in business process optimization. Bill is knowledgeable of all programmatic, compliance, and operational requirements for federal government benefit programs including Medicaid, SNAP, TANF. and other human services programs. He is a Subject Matter Expert on eligibility determination, primary source verification, benefit design, program integrity, and financial reporting.

Bill has held C-level leadership positions in two health information technology startup companies. He is a recognized expert in health information exchange and standards-based clinical integration. Bill was the founder and CIO of a Medicare Prescription Drug Plan, licensed in Arizona and contracted with CMS in 26 states. His current focus is on strategic planning and organizational development, procurement, quality assurance, and client support.

Bill was a Partner in Fox Systems (now NTT Data Services) and managed the state government consulting line of business-to-state Medicaid, health, and human services programs in 36 states. He was client executive to some of the largest Medicaid and human services accounts, including California, Arizona, Tennessee, Florida, and Oregon. Bill was also an executive contributor to the Centers for Medicare and Medicaid Services (CMS) Medicaid Information Technology Architecture (MITA) business process model, developed by Fox Systems under contract to CMS.

Bill has worked for Intervoice since 2011, and has been a principal contributor to the the planning, funding, and implementation of the Medicaid Enterprise System (MES) components and early stages of the Puerto Rico Health Information Exchange (PRHIE).

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Doug is a seasoned professional services executive with significant experience on large scale, federal, state, and commercial implementations. He has worked for product, consulting, and services companies, large and small. Doug has spent most of his career straddling the line between business and technology, with his focus over the last decade being on government healthcare.

Currently, Doug is responsible for client delivery of Medicaid Management Information Systems (MMIS) on a Health Enterprise (HE) platform and has supported New Hampshire, North Dakota, New York, and Puerto Rico, where he has financial accountability for delivery efforts, new system development, enhancement, and Operations and Maintenance of 600+ resources. Daily, in this role, Mr. Mitchell works with employees, partners, and external customers: providing executive level oversight to hands-on management and problem solving, leading development and subject matter experts across all projects, managing budget and cost across all projects and providing client support for vision, issue escalation, and resolution.

Throughout his career, Doug has displayed exceptional critical thinking, discipline, an appetite for on-time delivery, and has a proven ability to grow relationships and expand business.

Doug earned a Bachelor of Arts Degree from California State University, Sacramento. He holds a Project Management Professional Certification from PMI and an IIL Orange Belt Certificate in Microsoft Project.

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David has worked in the public sector since 1993. His Medicaid career began in 2001 with ACS on the Mississippi Medicaid fiscal agent account, becoming the ACS Systems Manager in 2005. David transitioned from Medicaid IT into Medicaid Operations in 2007 when he took on the Account Manager role for ACS in Montana. In 2014 under Xerox, David became the Account Manager for the fiscal agent account in Alaska where he helped stabilize their new MMIS and prepare for CMS certification. In addition to his Medicaid IT and Operations experience, David has been a certified Project Management Professional (PMP) since 2006. Most recently at Conduent, David was focused on Provider Enrollment and Credentialing for Medicaid when he was recruited to the Puerto Rico Medicaid Program.

Edber brings over 5 years of experience in Project Management. During this time, he has been able to support remarkable programs and projects within the banking and healthcare industry in Puerto Rico. Edber’s skills emphasize process improvement and Project Management guidelines adoption to improve overall organizational efficiency and support the standardization of operational procedures, ensuring the proper planning for transitioning projects into day-to-day operations.

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In 2023, Edber earned the Project Management Professional (PMP) certification from the Project Management Institute (PMI). The PMP is a globally recognized certification for project managers, which demonstrates an individual’s knowledge, skills, and competencies in Project Management. Edber is a member of PMI's Puerto Rico chapter, which keeps him up to date on the best practices and tools in Project Management.

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Kristine is an experienced senior Medicaid consultant and leader with over three decades of experience in the healthcare Information Technology arena, most of which have been dedicated to Medicaid. She has worked on both the Medicaid fiscal agent side, as well as the state government side and has a wide range of experience in Project Management and oversight, business development, and standards compliance for 19 different Medicaid programs.

Kristine is experienced with industry workgroups such as X12 and the Workgroup for Electronic Data Interchange (WEDI), where she served as co-chair of the WEDI ICD-10 Coding and Translation sub-workgroup. She has strong subject matter expertise in Medicaid Management Information Systems (MMIS) / Medicaid Enterprise Systems (MES), federal healthcare related mandates, and fiscal agent operations, having been involved in many large-scale system implementations.  

Kristine joined Intervoice in January 2018 and has been working directly in support of the Puerto Rico Medicaid Program for subject matter expertise and Project Management.