Business Analyst (NAP - Nutritional Assistance Program)
Project Management
Job Overview
Company Description
Intervoice is a leading Project Management and Consulting firm in San Juan with over a decade of experience delivering innovative solutions to complex business challenges. The company is committed to empowering clients with cutting-edge project management methodologies and the expertise of seasoned professionals, ensuring a successful 360-degree client experience.
Role Description
Intervoice is contracting a Business Analyst with experience in the Nutritional Assistance Program (NAP) and knowledge of its operational framework under ADSEF in Puerto Rico. The ideal candidate will be responsible for acting as a liaison between technical teams and key stakeholders, ensuring the implementation, optimization, and compliance of processes and systems related to NAP.
Role Responsibilities
- Collaborate with stakeholders to identify, document, and validate needs, processes, and functional requirements for NAP-related initiatives.
- Develop detailed Business Requirement Documents (BRDs) and functional specifications.
- Analyze current NAP operations to identify gaps, inefficiencies, and opportunities for improvement.
- Recommend and design optimized workflows and systems to enhance program delivery.
- Act as a bridge between business units and IT teams to ensure alignment on project deliverables.
- Translate business requirements into technical specifications for developers.
- Ensure all processes and systems comply with Puerto Rico regulations and federal standards for nutritional assistance programs.
- Maintain accurate documentation of all analyses, processes, and decisions.
- Analyze program data to support decision-making and performance reporting.
- Develop reports, dashboards, and visualizations to track NAP program metrics.
- Organize workshops, meetings, and presentations to communicate findings, recommendations, and updates.
- Build strong relationships with government agencies, community organizations, and other key partners.
Role Requirements
- Bachelor’s degree in Business Administration, Information Systems, Public Administration, or a related field.
- Minimum of 3 to 5 years of experience as a Business Analyst, preferably in public sector programs.
- Direct experience with the Nutritional Assistance Program (NAP) or equivalent ADSEF programs in Puerto Rico.
- Proven experience in process mapping, gap analysis, and system implementation.
Desired Technical Skills
- Strong analytical and problem-solving skills.
- Proficiency in tools such as Microsoft Excel, Power BI, JIRA, and Visio.
- Excellent verbal and written communication skills in Spanish and English.
- Knowledge of standards and regulations for public assistance programs in Puerto Rico.
Preferred Skills
- Experience working with state or federal agencies.
- Knowledge of project management methodologies (e.g., Agile, Waterfall).
- Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Project Management (e.g., PMP).
Terms & Conditions
Duration: 6-month contract with potential for renewal based on project needs and performance.
Compensation: Fixed monthly fee, payable upon invoice submission.
Independent contractor status: Must manage own tax and insurance obligations.
Intervoice is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.