Business Analysis Consultant
Project Management
Job Overview
About the job
This job posting is part of a proactive sourcing strategy designed to build a talent pool in anticipation of future opportunities. Once a contract is signed, the recruitment process will begin promptly, focusing on the potential candidates identified during the sourcing phase.
Company Description
Intervoice is a leading Project Management and Consulting firm in San Juan with over a decade of experience delivering innovative solutions to complex business challenges. The company is committed to empowering clients with cutting-edge project management methodologies and the expertise of seasoned professionals, ensuring a successful 360-degree client experience.
Project Summary
Intervoice is contracting a Business Analysis Consultant to support our Service Delivery team and play a critical role in bridging the gap between business needs and technological solutions. As a Business Analysis Consultant, you will partner with stakeholders to assess business needs, gather and analyze data and requirements, identify process improvements, design solutions, assist in their implementation, and handle change initiatives.
Role Description
This is a contract hybrid role for a Business Analysis Consultant at Intervoice. The role involves collaborating with cross-functional teams on multiple and complex project scopes and ensuring successful delivery within time, budget, and to the desired quality standards. The Business Analysis Consultant will work on various projects remotelyand in the San Juan office.
Role Responsibilities
- Engage with stakeholders to gather business, technical, and functional requirements. Utilize tools such as JIRA, Trello, or similar for task tracking and stakeholder engagement. Facilitate discussions and workshops to identify opportunities for improvement, applying Agile methodologies such as daily standups and sprint planning to maintain continuous collaboration. Manage stakeholder relationships throughout the project lifecycle.
- Document, validate, and manage requirements throughout their lifecycle. Prioritize requirements based on business value using frameworks such as the MoSCoW prioritization technique or the Kano model, ensuring alignment with business constraints. Ensure traceability and change management for requirements, using tools like MS SharePoint for version control and documentation.
- Evaluate the current state (as-is) and define the desired future state (to-be) of the business. Identify gaps, risks, and opportunities. Provide concrete examples or case studies where feasibility studies or gap analyses led to key business decisions. Conduct feasibility studies to support business decisions and provide strategic insights.
- Assess implemented solutions to determine if they meet client needs. Utilize client feedback loops, KPIs, and regular performance assessments to gather post-implementation data and identify areas for optimization and continuous improvement.
- Break down high-level business requirements into detailed specifications. Design innovative solutions aligned with client goals, optimizing processes, and ensuring technical feasibility.
- Break down high-level business requirements into detailed specifications. Design innovative solutions aligned with client goals, optimizing processes, and ensuring technical feasibility.
- Act as the bridge between the client, the business area, and the project teams. Manage stakeholder expectations and provide regular updates using dashboards or project management tools (e.g., JIRA). Interact with internal and external organizations (e.g., vendors, State and Federal government agencies, providers, and beneficiaries).
- Perform data analysis to support business decision-making. Develop reports, dashboards, and KPIs to measure business, process, and project performance, utilizing platforms like MS Power BI or Tableau to visualize results.
Role Requirements
- Bachelor’s Degree in Business Administration, Project Management, Information Technology, Engineering, or a related field
- Minimum of 4-8 years of demonstrated business analysis
- Knowledge and experience in continuous process improvement projects
- Excellent time management and organizational skills
- Excellent communication (written and verbal) and interpersonal skills
- Bilingual in Spanish and English preferred
Desired Technical Skills
- Exposure to private and public (state/federal) in areas such as IT, Healthcare, Utilities, and Construction
- Proficient in Microsoft Office 365, MS SharePoint, and MS Visio (Advanced user skills preferred)
- PMI Professional in Business Analysis (PMI-PBA®)
- IIBA Entry Certificate in Business Analysis™ (ECBA™)
- IIBA Certified Business Analysis Professional™ (CBAP™)
- ABPMP Certified Business Process Associate (CBPA®)
- Lean Six Sigma Certification
Terms & Conditions
Duration: 12-month contract with potential for renewal based on project needs and performance.
Compensation: Fixed monthly fee, payable upon invoice submission.
Independent contractor status: Must manage own tax and insurance obligations.
Intervoice is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.